Frequently Ask Questions

Customer FAQ

How are you different (uniqueness)?

  • Fixh.me is a one-stop service shop on household problems. We would like to help you to save time and money by making it easier for you to find a skillful and reliable technician at affordable prices and it is on ur phone! 

How to make sure the technician is reliable?

  • All our technicians selected with care and must undergo background and identity checks. Always be the peace of mind.

If the Technician did not show up/is late. What do I do?

  • You can contact the Technician directly. 
  • You can also contact our Customer Service team during weekdays (9:00 am – 6:00 pm):
  • Call us at 096 96 1111 2 (or) 016 99 00 59
  • Chat with us via Fixh.me Facebook page



Payment FAQ

When am I charged for the service?

  • You will be charged after the fixing is done. 

Can I pay by cash?

  • Yes, you can pay by cash to the Technician.

Can I pay by with e-money?

  • Yes, you can pay by ABA, Pi Pay, or Wing.

How to ensure that the price is standard?

  • For most service, we have list of prices and for some need inspection, we will evaluate based on customers’ reviews. If the technician charges over price more than 3 times, he will be eliminated from Fixh.me.

Services FAQ 

Who will respond if that job has no quality?

  • If the job has no quality the technician himself has to response for it. We motivate you to talk to the technician directly to solve the problem.
  • You can also do the Rating & Review to give feedback on how good or bad of his performance and response over the job. 

The Technician broke/stole/damaged something. What do I do?

  • We strongly encourage you to solve the conflict(s) directly with the Technician.
  • In case, you are unable to do so, please contact our Customer Service team during weekdays (8:00 am – 6:00 pm):
  • Call us at 096 96 1111 2 (or) 016 99 00 59
  • Chat with us via Fixh.me Facebook page

Is there a warranty after-service?

  • The warranty after service depends on the equipment or broken parts and technician’s responsibility. Thus, there will be no warranty, several days of warranty, a week, or a month. 
  • We encourage you to ask the Technician directly about this.