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Frequently Ask Questions

Customer FAQ How are you different (uniqueness)? Fixh.me is a one-stop service shop on household problems. We would like to help you to save time and money by making it easier for you to find a skillful and reliable technician at affordable prices and it is on ur phone!  How to make sure the technician is reliable? All our technicians selected with care and must undergo background and identity checks. Always be the peace of mind. If the Technician did not show up/is late. What do I do? You can contact the Technician directly.  You can also contact our Customer Service team during weekdays (9:00 am – 6:00 pm): Call us at 096 96 1111 2 (or) 016 99 00 59 Chat with us via Fixh.me Facebook page Payment FAQ When am I charged for the service? You will be charged after the fixing is done.  Can I pay by cash? Yes, you can pay by cash to the Technician. Can I pay by with e-money? Yes, you can pay by ABA, Pi Pay, or Wing. How to ensure that the price is standard? For most service, we have list of prices and for some need inspection, we will evaluate based on customers’ reviews. If the technician charges over price more than 3 times, he will be eliminated from Fixh.me. Services FAQ  Who will respond if that job has no quality? If the job has no quality the technician himself has to response for it. We motivate you to talk to the technician directly to solve the problem. You can also do the Rating & Review to give feedback on how good or bad of his performance and response over the job.  The Technician broke/stole/damaged something. What do I do? We strongly encourage you to solve the conflict(s) directly with the Technician. In case, you are unable to do so, please contact our Customer Service team during weekdays (8:00 am – 6:00 pm): Call us at 096 96 1111 2 (or) 016 99 00 59 Chat with us via Fixh.me Facebook page Is there a warranty after-service? The warranty after service depends on the equipment or broken parts and technician’s responsibility. Thus, there will be no warranty, several days of warranty, a week, or a month.  We encourage you to ask the Technician directly about this.  
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