**Customer FAQ** How are you different (uniqueness)? * Fixh.me is a one-stop service shop on household problems. We would like to help you to save time and money by making it easier for you to find a skillful and reliable technician at affordable prices and it is on your phone!
How to make sure the technician is reliable? * All our technicians selected with care and must undergo background and identity checks. Always be the peace of mind.
If the Technician did not show up/is late. What do I do? * You can contact the Technician directly. * You can also contact our Customer Service team during weekdays (9:00 am – 6:00 pm): * Call us at 096 96 1111 2 (or) 016 99 00 59 * Chat with us via Fixh.me Facebook page

**Payment FAQ** When am I charged for the service? * You will be charged after the fixing is done.
Can I pay by cash? * Yes, you can pay by cash to the Technician.
Can I pay by with e-money? * Yes, you can pay by ABA, Pi Pay, or Wing.
How to ensure that the price is standard? * For most service, we have list of prices and for some need inspection, we will evaluate based on customers’ reviews. If the technician charges over price more than 3 times, he will be eliminated from Fixh.me.

**Services FAQ** Who will respond if that job has no quality? * If the job has no quality the technician himself has to response for it. We motivate you to talk to the technician directly to solve the problem. * You can also do the Rating & Review to give feedback on how good or bad of his performance and response over the job.
The Technician broke/stole/damaged something. What do I do? * We strongly encourage you to solve the conflict(s) directly with the Technician. * In case, you are unable to do so, please contact our Customer Service team during weekdays (8:00 am – 6:00 pm): * Call us at 096 96 1111 2 (or) 016 99 00 59 * Chat with us via Fixh.me Facebook page
Is there a warranty after-service? * The warranty after service depends on the equipment or broken parts and technician’s responsibility. Thus, there will be no warranty, several days of warranty, a week, or a month. * We encourage you to ask the Technician directly about this.